Key factor that determine the success of any business is how well it communicates!
GT BPO Contact Center: Your Partner for Business Growth
In today’s competitive and dynamic market, businesses need to constantly innovate and adapt to changing customer needs and expectations. One of the key factors that determine the success of any business is how well it communicates with its customers and prospects. Effective communication can help businesses increase sales, generate leads, enhance customer loyalty, and reduce operational costs.
However, managing inbound and outbound communication can be challenging and time-consuming for many businesses. It requires a lot of resources, expertise, and technology to handle various types of calls and queries. Moreover, it can be difficult to maintain consistent quality and performance across different channels and platforms.
That’s why many businesses choose to outsource their inbound and outbound needs to a professional and reliable contact center. Outsourcing can help businesses save money, improve efficiency, and focus on their core competencies. But not all contact centers are created equal. Some may offer low prices, but compromise on quality and service. Others may have outdated technology and infrastructure, which can affect the reliability and security of the service.
If you are looking for a contact center that can provide you with high-quality and cost-effective inbound and outbound services, then you have come to the right place. GT BPO Contact Center is a leading provider of inbound and outbound services for various industries and sectors. We have been in the business for over 10 years, and we have served hundreds of clients across the globe. We have a proven track record of delivering excellence and exceeding expectations.
Our Services
We offer a wide range of inbound and outbound services that can cater to your specific business needs and goals.
Our Agents Expertise and Proficiency
We have a team of experienced and trained agents who can handle any type of call with efficiency and courtesy. Our agents are fluent in English. They are also well-versed in various domains and products, such as telecom healthcare, insurance, banking, travel, e-commerce, education, etc. They can provide accurate information, resolve issues, answer queries, close sales, generate leads, set appointments, collect payments, conduct surveys, and more.
State-of-the-Art Infrastructure
We use state-of-the-art technology and infrastructure to ensure high-quality and uninterrupted service. We have complete inbound and outbound technology solutions that enable us to handle large volumes of calls with speed and accuracy. Our technology solutions include:
- Automatic Call Distributor (ACD): This system distributes incoming calls to the most suitable agents based on predefined criteria.
- • Computer Telephony Integration (CTI): This system integrates the phone system with the computer system to provide caller information and history to the agents.
- • Call Recordings: This system records all the calls for quality assurance and training purposes.
- • Live Monitoring: This system allows supervisors to monitor the calls in real-time and provide feedback and coaching to the agents.
- • Manual Dialing: This system allows agents to dial numbers manually using a phone or a computer.
- • Auto Dialing: This system automatically dials numbers from a predefined list or database.
- • Predictive Dialing: This system uses an algorithm to predict when an agent will be available to take the next call and dials numbers accordingly.
Power Backup Services
We also have power backup systems that ensure continuous operation in case of power outage or failure. We have Uninterruptible Power Supply (UPS) systems that provide emergency power for a short period of time until the main power source is restored. We also have generators that provide backup power for a longer period of time until the main power source is restored.
Our Data Security and Our System Networking
We have Cisco based networks that provide high-speed and secure connectivity between our servers. We have 100% redundancy in our servers that ensure data backup and recovery in case of any malfunction or damage.
We are committed to delivering excellence and exceeding your expectations. We value your trust and loyalty, and we strive to build long-term relationships with our clients. We are not just a vendor, but a partner for your business growth.
Our Value Proposition
We offer customized and flexible solutions that suit your business goals and budget. We understand that every business is unique and has different requirements and preferences. That’s why we tailor our services according to your specific needs and objectives. We also offer competitive pricing that gives you the best value for your money.
We have a dedicated account manager who will be your single point of contact for all your queries and concerns. We also have a 24/7 customer support team who will be available to assist you anytime you need them.
Quality Assurance
The quality assurance department of GT BPO Contact Center is dedicated to delivering excellent customer service to its clients in various sectors and markets. The department monitors, evaluates, and improves every customer interaction that takes place in the call center, whether it is a phone call, a support ticket, or a live chat. The department uses state-of-the-art cloud technology and analytics to measure key performance indicators, spot areas of improvement, and provide feedback and coaching to the call center agents. The department also works closely with its global network of multilingual and skilled BPOs to offer flexible, scalable, and cost-effective solutions that suit the diverse needs of its clients. Clients who work with GT BPO Contact Center can trust that they will receive reliable, efficient, and professional customer service that boosts their brand image and customer loyalty.We have a dedicated account manager who will be your single point of contact for all your queries and concerns. We also have a 24/7 customer support team who will be available to assist you anytime you need them.
In-House Training
GT BPO Contact Center invests in its call center agents by providing them with comprehensive and continuous in-house training. The training covers various topics such as product knowledge, communication skills, sales techniques, customer service best practices, and technical support. The training also includes fun and interactive activities that enhance the agents’ engagement, motivation, and teamwork. GT BPO Contact Center uses state-of-the-art technology and tools to deliver the training in an effective and convenient way. The training is designed to equip the agents with the skills and knowledge they need to handle any customer interaction with confidence and professionalism. GT BPO Contact Center believes that by investing in its agents’ development, it can ensure high-quality customer service and satisfaction.
Information Security
GT BPO Contact Center is committed to protecting the information security of its clients and customers. The company has implemented ISO/IEC 27001:2015 standard, which is the global benchmark for information security. The ISMS covers the policies, procedures, and controls that the company applies to safeguard the data it owns or handles from cyber-threats. Some of the key measures that GT BPO Contact Center takes to ensure information security are:
- Using secure authentication methods for inbound calls, such as voice biometrics, one-time passwords, or knowledge-based questions. These methods help to verify the identity of the callers and prevent fraud or identity theft.
Encrypting all data in transit and at rest, using strong encryption algorithms and keys. This helps to prevent unauthorized access or interception of the data by hackers or malicious insiders.
Training and educating the contact center agents and staff on information security awareness and best practices. This helps them to recognize and avoid phishing, social engineering, or other common cyber-attacks.
Monitoring and auditing the contact center’s information security performance and compliance, using metrics, indicators, and reports. This helps to identify and address any gaps, weaknesses, or incidents that may affect the information security.
By implementing these measures, GT BPO Contact Center demonstrates its commitment to information security and customer satisfaction.
start your free consultation
If you are interested in our services, please contact us today for a free consultation and quote. We would love to hear from you and discuss how we can help you achieve your business objectives.
- Tabish Hafeez
